Terms and Conditions

Our terms and conditions explain your rights and obligations when using our services.

“We”, “Our”, “Us”, “Company”, “Central tour”  refers to “Central tour” LLC (TIN: 00465619), which was founded and is currently operating in accordance with the legislation of the Republic of Armenia,, and “You”, “Your”, “Yours”, “Customer”  who has logged into this website, applies for and/or uses the services of the Company.

By accessing centraltour.am (or any other subdomain) websites (all together hereinafter referred to as “Website”) or using our services, you accept these terms and conditions.

We own and operate the website and services we offer.

We can change these terms and conditions at any time without notice, and any changes will be published on our website.

We may correct errors on the website, and if it affects your order, we will inform you and offer options to keep or cancel the order.

Other service providers may have their own terms and conditions that you need to accept.

If you do not accept these terms and conditions, please do not use our website or services.

The company provides services for ordering and managing services listed on the website.

These services include property rental, hotel booking, tour organizing, travel packages, activity booking, transportation, business event organization, and meal booking.

You can order services as a registered user or guest, and registering is explained in Section 4 of the terms and conditions.

These terms and conditions apply to all services unless otherwise specified.

The services listed on the website are invitations to make an offer, and the company reserves the right to reject any order at its discretion.

We grant you a limited, revocable license to use the Services and view the Website for personal use only. You agree not to place fake orders or cause any undue burden on the Website or Services. You certify that you are eligible to use the Services under your personal law. If you are a legal entity or represent someone without legal entity status, you guarantee that you have the necessary rights and permissions. We are not responsible for verifying the information you provide and you are solely responsible for any breaches of this section.

This section outlines the procedures and requirements for creating an account on the Website. 

Users may need to create an account to access certain features or privileges of the Website. 

The user can register using an email address and a registration password or through their Facebook or Google account. 

The user is responsible for maintaining the security and privacy of their account and its registration data. 

The Company is entitled to block the account in cases of unauthorized use or suspicious activity. The user is responsible for any damages or expenses incurred by the Company due to fraudulent or abusive activity associated with their account.

It is important to note that the Privacy Policy section of the Website regulates the collection, processing, and use of personal information and data related to Your use of the Services provided by the Website. The Company is committed to protecting Your privacy and ensuring that Your personal data is not shared with any third party or published without Your permission, except when required by law.

As a user of the Website and its Services, You also have a responsibility to ensure the privacy and confidentiality of any information, data, documents, and contracts that are considered confidential according to the legislation of the Republic of Armenia. Additionally, You agree to refrain from publishing any unverified and unreliable information about the Service provision procedure, which could potentially damage the Company’s reputation or result in an unfavorable opinion formation about the provided Services.

By agreeing to the Privacy Policy, You acknowledge that it fully applies to Your relationship with the Company and that You have no complaints or objections regarding its content. If You do not agree with the terms and conditions established within the Privacy Policy, then You cannot use the Website or its Services.

As per the terms and conditions of the Website, the prices displayed for the services include all applicable taxes and other compulsory payments, unless stated otherwise. The Company may also offer special price offers and discounts on specific services, but these may have certain restrictions and conditions, which the customer is expected to thoroughly examine before ordering.

The prices displayed on the website are in the national currency of Armenia (Dram of RA) as well as several other currencies. Prices in other currencies are for informative purposes only and are calculated based on the average exchange rate offered by Armenian banks. The actual price in other currencies may vary due to fluctuations in exchange rates.

The Company reserves the right to change the prices of the services without notifying the customer in advance. If the customer has already made a payment and the order is canceled, the Company is obliged to fully refund the paid amount, the duration of which may depend on the banking and/or payment system used.

Orders on the Website can be either Instant Orders or Orders by Request.

The Company may require a Deposit to confirm an Order, and the Balance Payment is made according to the confirmation document (electronic)provided by the Company.

The payment currency is Armenian dram – AMD.

Instant Orders can be made for Services that can be put into the shopping cart, and the Customer pays the Deposit online via bank card.

Orders by Request are formed by mutual agreement between the Company and the Customer, and the Deposit amount and method of payment are agreed upon.

The full Deposit must be paid, or the Order will be invalid.

If the Balance Payment is not made within the given deadlines, the Company can terminate the Service provision.

Customers are responsible for following the laws and rules of third-party banks and payment systems when making online payments.

Some banks/payment systems may charge commissions or set fees for currency conversion.

The exchange rate and commission are determined by the bank/payment system.

We are not responsible for any fraudulent activity or unauthorized use of bank cards/bank accounts on our website by a third party.

Hotel 

This passage describes the terms and conditions of the hotel booking services provided by the Company. The Company acts as an agent between the customer and the hotel, and does not provide hotel services itself. The prices offered by the Company cannot exceed the prices offered by the hotel. Prices presented on the Website are for individual bookings and may be lower for group bookings. During check-in, the person(s) staying in the hotel need(s) to present their passport or ID. The price for hotel service booking is calculated based on the check-in and check-out hours presented by the hotel. The Company is not responsible for any incomplete or inappropriate service provision by the hotel, as well as for their unscrupulous behavior, mistakes, omissions, negligence, for any complaints regarding the hotel services, and for any direct and indirect damage or expense that the customer may incur. The Company is not responsible for any lost or damaged items left in the hotel. The pictures, descriptions, or other information about the hotels and their services are for informational purposes only and may not match the actual hotel rooms and services. The star rating of the hotels is determined by the hotel itself, and the Company is not responsible for any objective or subjective perception of the customer’s star rating and actual inconsistency. The rating of hotels on the Website is formed through an algorithm that takes into account the level of interest towards the hotel as well as the number of its bookings.

Tours and packages

We offer group and individual tours in Armenia, Georgia and Iran. Our group tours are scheduled and open to everyone, while private tours are tailored to individual clients.

The price is per person on the specified date. Tour duration can vary up to 10%. Age discounts may apply and visa requirements depend on your citizenship. We recommend wearing comfortable shoes and clothing appropriate to the weather for all destinations. Shorts and a short skirt are not allowed on the monastery grounds.

   Pets are not allowed and we are not responsible for any lost or damaged items. Keep in mind that some directions may require walking or climbing stairs.

We offer a range of Tour Package Services, including Group and/or Private Tours, Hotel Bookings, Transfers, and Meal Provision Bookings. These services are subject to specific provisions outlined in these T&C.

The conditions for depositing an order, paying the balance, canceling and changing are listed below:

Deposit: Certain Services may require a deposit, the amount of which is determined by the Company and communicated to the Client.

Payment of the balance: the balance of the service fee is paid at the beginning of the provision of the service.

Cancellation: Each product and service has its own cancellation policy, which can be found in the product description.

If there is no specific policy, the following applies

If the Client cancels the Service at least 72 hours in advance, the full Tour Price will be refunded. If cancellation is made after this period, the Company will withhold a penalty of 20% of the price of the canceled Tour, and the remaining amount can only be used to purchase other Tours or Services.

Modification: If the Client wishes to change the Service, he must notify the Company at least 48 hours in advance. If a change is made after this period, the Company may not be able to honor the request and a cancellation policy will apply.

No Show: If the Client fails to show up for the scheduled Service, cancellation rules will apply and the Company will retain the full Tour Cost.

Adverse weather or force majeure: The Company reserves the right to change, shorten or cancel the Tour due to adverse weather conditions or force majeure. In such cases, the full amount paid for the Service will be returned to the Customer.

Replacement: if the Company replaces the site or Service within the Tour with an equivalent alternative, the Client will not be refunded. However, if the replacement is not equivalent or results in a shortening of the Tour, the Company will reimburse the Client for the difference in price.

You can share your thoughts on our website and services through Reviews, which include feedback, comments, suggestions, and opinions. We may use, publish, or display your Review on our website, social media, or other projects at our discretion, for promotional or service improvement purposes.

Customers who have used our services may be invited to leave a review and comment on their experience with us. Please note that published reviews reflect the opinions of different individuals and may not match your personal ideas, opinions, or expectations.

We do not verify the authenticity of the ideas expressed in the Reviews, so they may be false or inaccurate.

We have the right to decide whether or not to publish your Review and may remove any Review that violates our T&C.

Communication between you and the Company can be made through various official channels, such as email or the Central Tour Account on the Website. The Company is only obligated to act on communication made through these official channels. It is important to use accurate and complete communication details to ensure proper fulfillment of your Order. The Company is not responsible for any negative consequences resulting from the use of informal communication channels. Notifications sent to your provided email address are considered received.

The Company considers any design, software, trademark, copyright, and other creations as “Intellectual Property.” All Intellectual Property developed by the Company is owned by the Company, and you agree to respect the Company’s ownership rights. You are not allowed to copy, link, distribute, display, or use Intellectual Property without the Company’s written consent. You may use Intellectual Property for limited personal, non-commercial or educational purposes, but commercial or competitive use is prohibited without written permission. Any illegal use of Intellectual Property will result in consequences defined by the legislation of the Republic of Armenia.

These exceptions and limitations outlined in the Terms and Conditions state that by using the website and the services provided by the company, the user accepts any inherent risks associated with the services. The company will only bear responsibility for damages incurred due to drawbacks related to their services up to the amount paid by the user for the services, unless otherwise defined in the T&C. Claims or complaints regarding the quality of services must be submitted immediately or within 2 days after the provision of the service. The company is not responsible for the actions, errors, or mistakes of other companies listed on the website, or any damages incurred as a result of their actions. The company is also not responsible for misunderstandings resulting from misreading or inattentive reading of information on the website. The company does not guarantee that the website and emails do not contain viruses or other malicious software. The company is relieved of responsibility in cases of force majeure that could not have been predicted or prevented. These limitations and exceptions apply to the maximum extent permitted by law, and legal obligations imposed on the company by the legislation of the Republic of Armenia are not limited.

This clause means that if you violate the terms and conditions of the website, or if you violate any laws or rights of a third party while using the website, you are responsible for any fines, penalties, damages, or claims submitted to the court by a third party. You agree to protect the Company, its employees, representatives, partners or agents from any such claims and to compensate for any expenses or damages incurred by them as a result of your actions.

As per these T&C, the current legislation of the Republic of Armenia is applicable, including for the termination and consequences of non-compliance with these T&C. Disputes related to the T&C, Website, content, and/or Services must be resolved through negotiations and consultations between You and the Company. If the Dispute is not resolved within 15 days, You can apply to the Arbitration Court attached to the Chamber of Commerce and Industry of the Republic of Armenia for dispute resolution in accordance with the legislation of the Arbitration Court and RA Law on “Commercial Arbitration.” If You wish to resolve the Dispute in court, the parties must waive the right to apply to the Arbitration Court and submit the investigation of the Dispute to the exclusive jurisdiction of competent courts of RA, in accordance with the legislation of the Republic of Armenia.

These T&C have an indefinite period of validity and can be terminated by You at any time, provided that all Your obligations towards the Company have been fulfilled. If there is an overdue obligation, the T&C cannot be terminated. Sections 5 and 12 of the T&C remain in force even after termination or expiration of the T&C. To terminate the T&C or Your account on the Website, You must send a request to the email address provided or contact the Company customer service center with Your identification data.

The Company also has the right to terminate Your account or the T&C at any time, provided that it sends a notification to Your email address at least 2 days before.  In case of confirmed Orders, the conditions of Section 9 apply. The Company may also terminate the T&C immediately and cancel all current or confirmed Orders, temporarily or permanently terminate Your account and any action related to it, in case of significant violation of obligations undertaken through these T&C or violation of applicable legislation, regulations and third party rights, to protect the Company’s security or property, prevent fraud or any other illegal actions, or in case of repeated cancellation of confirmed Orders or failure to respond to inquiries without a valid excuse. The Company may also terminate the T&C unilaterally without initial notification in case of spreading misinformation about the Services offered by the Company or damaging its business reputation.

If the Company terminates the T&C due to the reasons described above, it is not obliged to refund the amount paid for any canceled or terminated Orders.

These final provisions are standard clauses included in many legal agreements to ensure the validity and interpretation of the agreement. It is important to note that the invalidity of one provision does not affect the validity of the rest of the agreement. Additionally, the use of singular and plural words interchangeably is common, and references to specific sections should be interpreted accordingly. Finally, the availability of the agreement in multiple languages is helpful for users who may not be fluent in a particular language, and in case of any contradictions between versions, the original language version prevails.